Privacy Policy

This Privacy Policy describes how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at wingsnobeat.rest, place an order, or otherwise interact with our services. Please read this policy carefully. By using our website or services, you agree to the practices described herein. If you do not agree, please discontinue use of our platform immediately.

We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal regulations governing consumer data protection.

1. About Wing Snob

Wing Snob is a food service business operating in the United States. We provide customers with an online platform to browse our menu, place food orders, make reservations, and engage with our brand through digital channels.

For all privacy-related inquiries, please contact us using the email address listed above. We aim to respond to all verified requests within the timeframes required by applicable law.

2. Information We Collect

We collect various categories of personal information depending on how you interact with Wing Snob. Below is a comprehensive description of the types of data we may collect.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect the following personal identifiers:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (where required for age verification or promotional purposes)
• Username and password for account access
• Profile photo (if uploaded voluntarily)

2.2 Payment and Financial Information

When you make a purchase through our website, payment information is collected and processed. This may include:

• Credit or debit card numbers (last four digits only — full card details are processed by our PCI-DSS compliant payment processors)
• Billing address associated with your payment method
• Transaction identifiers and order history

We do not store full payment card numbers on our servers. All financial transactions are encrypted and processed through secure, industry-standard third-party payment processors.

2.3 Order and Transaction Data

We collect details about your food orders and interactions with our service, including:

• Items ordered and their quantities
• Order preferences, special instructions, and customizations
• Order timestamps, delivery times, and fulfillment status
• Loyalty or rewards program activity
• Feedback, ratings, and reviews you submit

2.4 Usage Data and Technical Information

When you visit wingsnobeat.rest, we automatically collect certain information about your device and how you interact with our website. This includes:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Referring URLs (the website that directed you to ours)
• Search queries entered on our website
• Clickstream data and interaction logs
• Error reports and crash diagnostics

2.5 Location Data

With your permission, we may collect geolocation data to facilitate delivery services, show you nearby locations, or personalize your experience. You may disable location tracking through your browser or device settings at any time.

2.6 Communications Data

If you contact us through our website, email, or other channels, we retain records of those communications, including:

• Content of your messages or inquiries
• Correspondence related to complaints, feedback, or support requests
• Email and SMS marketing preferences and opt-in/opt-out records

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze site performance, and deliver relevant advertising. Please refer to Section 9 of this policy for a detailed explanation of our cookie practices.

2.8 Information from Third Parties

We may receive personal information about you from third-party sources such as:

• Social media platforms (if you log in using a social media account or interact with our social pages)
• Third-party food delivery platforms or aggregators that facilitate your order
• Marketing partners and data analytics providers
• Publicly available databases where permitted by law

3. How We Use Your Information

Wing Snob uses the information we collect for specific, legitimate purposes. We do not use your personal data in ways that are incompatible with the purposes described below.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and providing customer support
• Sending order confirmations, receipts, and delivery updates
• Handling returns, refunds, and complaints
• Verifying your identity when required

3.2 Website Operation and Improvement

• Maintaining and improving the functionality and security of our website
• Conducting internal analytics to understand user behavior and preferences
• Testing new features and troubleshooting technical issues
• Personalizing your browsing experience based on your preferences and history

3.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Delivering targeted advertising on our website and third-party platforms
• Running loyalty programs, sweepstakes, contests, and promotions
• Conducting surveys and collecting feedback to improve our services

You have the right to opt out of marketing communications at any time. All promotional emails will include an unsubscribe link. You may also contact us at [email protected] to update your marketing preferences.

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, court orders, and legal processes
• Enforcing our Terms of Service and other policies
• Detecting, preventing, and responding to fraud, security incidents, and unauthorized activity
• Protecting the rights, property, and safety of Wing Snob, our users, and the public

3.5 Business Operations

• Evaluating and completing potential business transactions such as mergers, acquisitions, or asset sales
• Maintaining financial and operational records as required by law
• Managing supplier and partner relationships

4. How We Share Your Information

Wing Snob does not sell your personal information to third parties for monetary compensation. However, we may share your data with certain trusted parties as described below.

4.1 Service Providers and Vendors

We engage third-party companies to assist us in operating our business and providing services to you. These service providers may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Payment processors and financial institutions
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Analytics and audience measurement services (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Cybersecurity and fraud prevention companies

4.2 Business Partners

We may share certain information with carefully selected business partners for joint promotional activities or co-branded offerings. Any such sharing will be disclosed to you at the time of collection and will require your consent where applicable.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe disclosure is necessary or required:

• To comply with applicable law, legal process, or government requests
• To enforce our policies and agreements
• To protect the safety of any person
• To investigate potential violations of law
• In response to a verified subpoena, court order, or regulatory inquiry

4.4 Business Transfers

If Wing Snob undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer occurs and if it materially affects how your data is handled.

4.5 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, industry reporting, or marketing purposes. This information is not considered personal information under applicable privacy laws.

5. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• Encryption: All data transmitted between your browser and our website is protected using industry-standard TLS (Transport Layer Security) encryption.
• Secure Payment Processing: Payment transactions are handled by PCI-DSS certified processors. We never store full payment card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, protected by multi-factor authentication and role-based access controls.
• Firewalls and Intrusion Detection: We employ network security measures including firewalls, intrusion detection systems, and vulnerability scanning.

5.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Privacy impact assessments for new systems or processes that handle personal data
• Data processing agreements with all third-party service providers
• Incident response procedures for data breaches, including notification obligations under applicable state breach notification laws

5.3 Limitations

While we employ robust security measures, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that is likely to harm your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including applicable state data breach notification statutes.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. Wing Snob respects and honors these rights as required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please visit our website or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit the use and disclosure of sensitive personal information to purposes specified under the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, provide a different quality of service, or suggest that you will receive different treatment for exercising your rights.

6.2 Rights Available to Residents of Other States

Residents of states including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas, and other states with enacted privacy laws may have similar rights, including:

• Right to access personal data we hold about you
• Right to correct inaccuracies in your personal data
• Right to delete personal data provided by or obtained about you
• Right to data portability
• Right to opt out of targeted advertising, sale of personal data, or profiling

6.3 Right to Data Portability

Where applicable under law, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.

6.4 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a verifiable consumer request to us using one of the following methods:

• Email: [email protected]
• Website: wingsnobeat.rest

We will verify your identity before processing your request. Depending on the nature of your request, we may require you to provide certain information to confirm your identity. We will respond to verified requests within the timeframes required by applicable law (generally 45 days, with a possible 45-day extension where reasonably necessary).

You may designate an authorized agent to submit requests on your behalf. We may require written authorization or proof of legal authority before honoring agent-submitted requests.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

When personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Children's Privacy

Wing Snob's website, wingsnobeat.rest, is not directed to or intended for use by minors under the age of 18. We do not knowingly collect, solicit, or maintain personal information from anyone under 18 years of age. If we become aware that we have inadvertently collected personal information from a person under 18, we will take prompt steps to delete such information from our records.

This practice is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which prohibits the online collection of personal information from children under 13 without verifiable parental consent, and our broader policy of restricting our services to adult users.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take appropriate action.

9. Cookie Policy

We use cookies and similar tracking technologies on our website to improve your experience, analyze site performance, and support our marketing efforts. This section provides a summary of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and login status.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including login sessions, shopping cart functionality, and security features. These cannot be disabled without affecting core site functionality.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website, such as which pages are visited most often. We use tools such as Google Analytics for this purpose. The information collected is aggregated and anonymous.
• Functional Cookies: Allow our website to remember choices you make (such as your name, language, or region) and provide enhanced, personalized features.
• Marketing and Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They also limit how often you see an advertisement and help measure the effectiveness of advertising campaigns.
• Third-Party Cookies: Some cookies are placed by third-party services that appear on our pages, such as social media plugins or embedded content from external platforms.

9.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse cookies or to delete cookies already stored on your device. Please refer to your browser's help documentation for instructions on how to manage cookies. Note that disabling certain cookies may affect the functionality of our website.

You may also opt out of interest-based advertising by visiting:

• Network Advertising Initiative (NAI) Opt-Out
• Digital Advertising Alliance (DAA) Opt-Out

For California residents, you may also exercise your right to opt out of the sharing of personal information for cross-context behavioral advertising by contacting us at [email protected].

10. International Data Transfers

Wing Snob operates primarily within the United States, and your personal information is collected and processed in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and submitting your personal information, you consent to such transfer and processing in accordance with this Privacy Policy. We take reasonable steps to ensure that any international transfers of personal data are conducted in compliance with applicable laws and that appropriate safeguards are in place to protect your information.

If you are located in a jurisdiction with cross-border data transfer restrictions (such as the European Economic Area), and you believe our data practices affect your rights under those laws, please contact us at [email protected] to discuss your concerns.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or embedded content from other services. These third parties operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

Third-party services that may be used in connection with our website include, but are not limited to:

• Google Analytics (web analytics)
• Social media platforms (Facebook, Instagram, Twitter/X)
• Payment processors (Stripe, Square, PayPal, etc.)
• Food delivery aggregators
• Email marketing platforms

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Because there is currently no industry-wide standard for how to respond to DNT signals, our website does not respond to DNT browser signals at this time. We continue to monitor developments in this area and will update our practices if a standard emerges.

California residents who use our website should note that our site may disclose personal information to third parties for their direct marketing purposes. If you wish to opt out of such disclosures, please contact us at [email protected].

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, business operations, or applicable legal requirements. When we make material changes, we will notify you by:

• Posting the updated policy on our website with a revised "Last Updated" date
• Sending an email notification to the address associated with your account (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our website or services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. How to File a Privacy Complaint

If you believe that Wing Snob has violated your privacy rights or failed to handle your personal information in accordance with applicable law, you have the right to file a complaint. We encourage you to first contact us directly so we can address your concerns.

14.1 Contact Wing Snob

Submit your complaint or concern to:

• Email: [email protected]
• Website: wingsnobeat.rest

We will acknowledge receipt of your complaint and respond within a reasonable timeframe, typically within 30 days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you believe your rights under applicable law have not been adequately addressed, you may contact the relevant regulatory authority:

Residents of other states may also contact their respective state attorney general or consumer protection office regarding privacy complaints.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact Wing Snob:

We are committed to working with you to resolve any privacy concerns you may have. Our privacy team strives to respond to all inquiries promptly and in compliance with applicable legal timelines.